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Malmin COVID 19 Update

Important COVID-19 Information

In light of the current coronavirus pandemic and guidance from national authorities, we have taken the decision to fully suspend activity to protect the general wellbeing of our patients, our staff and the community by limiting travel to and from the practice.


26th March 2020

Dear Patients,

We are experiencing a very challenging time and as you can imagine, the Corona Virus represents a very unique challenge to us as a dental practice. We understand the anxiety from all the uncertainty that many of our patients are living through. This is a completely new ground for all of us too.

We have to balance first and foremost your general health, the timing of your dental treatment and our professional responsibility towards helping stop the spread of the virus by limiting movement of people to and from work or to our practice and person to person contact.

In line with National Guidelines we have temporarily suspended all activity to protect our patients, staff and the local community from becoming infected and spreading the new COVID19 virus. All routine appointments booked until end of April 2020 have now been postponed until further notice in all of our practices.

EMERGENCY PATIENTS ARE ADVISED TO CONTACT NHS 111 BUT PLEASE APPRECIATE THE PRESSURE OUR NHS IS GOING THROUGH WHEN DECIDING IF YOIUR PROBLEM IS URGENT OR CAN WAIT.
Currently there is planning underway to establish urgent NHS dental care centres. As soon as we have information as to where these will be located, we shall update this section on our website.

We are still able to provide advice and recommend you to e-mail us with your query. We will aim to get back to you as soon as possible.

Below are the acute dental emergencies that we advise that you contact 111:

  1. If you have a swelling around a tooth or which can be seen on the outside of your face and extends to your eye/neck. But if the swelling is affecting your vision or breathing or if the swelling is preventing your mouth from opening by more than 2 fingers width then you need to go straight to your nearest A&E.
  2. If following a tooth extraction, you are still bleeding although you followed the post-operative instructions of biting on the gauze provided for 15 minutes. If you have lost consciousness, vomiting or have blurred/double vision, please go straight to your nearest A&E.
  3. If you have experienced a dental trauma ie. Tooth falling out or broken tooth from trauma we will ask one of our members of the team to speak to you first over the phone or e-mailed before we can book you in. (Chipped tooth/filling from eating is considered as non-urgent)
  4. If you are experiencing pain, swelling, affecting your sleep, hurts to eat and pain relief medicines are not helping.

Below is a summary of NON-URGENT care:

  1. Loose or lost crowns, bridges or veneers.
  2. Fractured or loose dentures.
  3. Fractured, loose or displaced fillings.
  4. Chipped teeth with no pain
  5. Loose wires
  6. Bleeding gums

We would suggest that you maintain an optimal level of oral hygiene, use your interdental brushes/floss and continue to brush your teeth after meals, to prevent any gum inflammation. We would also suggest that you avoid foods that may cause your crowns, dentures, veneers and fillings to break.

We realise that this for many of you will be an inconvenience and as such we apologise, but at this stage of the COVID-19 outbreak our emphasis has to be on keeping you and your loved ones safe, keeping our team healthy and doing our best to reduce person to person contact and travel.

We are available to answer any questions you can still contact us by email as these is monitored regularly. We aim to respond within 24hrs to all emails.

Below are the protocols to follow when you attend an acute dental emergency appointment:

  1. When entering the practice, please use the hand sanitisers provided and if required, allow our team to take your temperature. If your temperature is over 37.5, we will not be able to see you and will advise you to follow NHS self-isolation advice of minimum 7 days.
  2. Remain 2 metres away from ALL other persons where possible and at least 1 meter away from reception desk.
  3. Avoid touching unnecessary surfaces, your eyes, nose or mouth if your hands have not been cleaned.

Please do not attend if you or someone in your household has:

  1. Been recommended to self-isolate
  2. A high temperature
  3. A new persistent dry cough
  4. Been in contact with a confirmed or suspected carrier of COVID-19.

We would like to again send our apologies for the inconvenience but we need to work together so that we overcome this difficult time in humanity.

Yours Sincerely,

The Malmin Team


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